Corporate ethics

GRI 2-23

Corporate ethics issues in Kazakhtelecom JSC are governed by the Code of Business Conduct and the Corporate Governance Code. The Code of Business Conduct and the Corporate Governance Code are public documents and are freely distributed by the Company to employees, shareholders, customers, partners, and other stakeholders.

The Code of Business Conduct of Kazakhtelecom JSC is available on the Company’s website telecom.kz.

The Code of Business Ethics of Kazakhtelecom JSC was developed in accordance with the legislation of the Republic of Kazakhstan and takes into account the requirements of the International Labour Organization, as well as the Company’s Charter, Corporate Governance Code, and a number of other internal documents of Kazakhtelecom JSC.

The provisions of the Code of Business Ethics and the Corporate Governance Code are mandatory for all employees and officers of the Company.

All officers and employees are required to confirm in writing that they have read and understood the Code of Business Ethics. In addition, the Company regularly conducts training sessions for officers and employees to ensure awareness of the Code of Business Ethics, the role of the Ombudsperson, and the availability of the whistleblowing system for reporting suspected violations. In 2024, a total of 12,104 employees of the Company completed training on the Code of Business Ethics.

The Company’s key principles of business ethics include:

Compliance with legal requirements;
Fairness;
Integrity;
Transparency;
Accountability;
Competence and professionalism;
Trust;
Meritocracy.

The Ombudsperson is responsible for ensuring adherence to ethical principles and resolving social and labor-related conflicts. The Ombudsperson is an employee of the Company appointed by the Board of Directors to support conflict prevention and resolution in labor relations, protect the rights and legitimate interests of employees, promote corporate values, and uphold the principles of business ethics.