Investing in quality — building the future!

Қаз Рус Eng

Preface

Message from the Chairman of the Board of Directors

Message from the Chairman of the Management Board

Highlights

Milestones for 2024

1 About the Company

Brief profile of the Company Structure of the Kazakhtelecom JSC Group of Companies Business Model

2 Strategic Report

Business Strategy JRun Transformation Programme Values Reverview of regulatory environment Telecommunications Market Overview for 2024

Retail business Corporate Business Information Technology Network and infrastructure development Big Data development Financial performance for 2024 Low-Profitability and Socially Significant Projects

4 Sustainability Report

Sustainability Management

Management Approach Sustainable development management structure Strategic ESG Goals Risk-Based Approach to Sustainable Development Contribution to the Achievement of the Sustainable Development Goals Stakeholder Engagement Materiality Assessment Membership in Associations

Sustainable Development Report: Aspect E

Environmental Protection Energy Efficiency Climate Change Mitigation

Sustainability Report: S Aspect

Employee Relations Workforce Size and Structure Respect for human rights and equal opportunities Occupational Health and Safety Local communities

Sustainability Report: Aspect G

Anti-corruption Economic Performance Procurement Practices Markets and Competition Innovation and New Technologies Information security and data protection

Corporate Governance Report General Meeting of Shareholders Dividend policy Board of Directors Corporate Secretary Management Board Corporate ethics Risk Management and Internal Controls Internal audit

6 APPENDICES

About the Report Contact information Table of GRI Index TCFD Disclosure Indicators SASB Disclosure Indicators Independent Assurance Report Declaration on the Independence of the Board of Directors Information on Interested Party Transactions Report on Compliance with the Principles and Provisions of the Corporate Governance Code of Kazakhtelecom JSC for 2024 Consolidated Financial Statements Glossary